We have offices in Zagreb, Banja Luka, Belgrade, and Einbeck (Germany).

Our offices are open Monday to Friday, from 07:00 to 16:00.

Email us at helpdesk@dignet.hr or reach out directly via Microsoft Teams or phone for ongoing tasks.

Yes, we provide online consultations, demos, and video instructions.

You can schedule a meeting via email, Microsoft Teams, or our online support channels.

You can open a support ticket by emailing us at helpdesk@dignet.hr.

Response times vary based on incident severity, ranging from 2 hours for urgent issues to 24 hours for standard requests.

Yes, we provide 24/7 support for retail clients and customers with 24/7 service agreements.

We offer five SLA levels, tailored to your industry and contract terms.

You can track your request through our work order systems, including ServiceNow, Redmine, and Jira, which display both open and completed tasks.

Yes. Our default support language is English, and we also offer support in Adriatic languages and German.

We work with businesses in:

• Construction
• Oil & Gas
• Medical
• Retail
• Wholesale

Our solutions include:

• Microsoft Dynamics 365 Business Central
• LS Retail
• Dynamicweb eCommerce
• TRIMIT vertical solutions
• Microsoft Power Platform tools

We’ve been delivering ERP solutions for over 16 years.

Our strengths include:

• Global experience
• Best practices from leading markets
• Agile mindset and fast response

Yes, DignetSoftware is a Microsoft Cloud Solution Partner (CSP), previously recognized as a Microsoft Gold Partner.

ERP (Enterprise Resource Planning) integrates core business processes—finance, HR, manufacturing, supply chain, and sales—into one system. Benefits include:

• Real-time data visibility
• Lower operational costs
• Automation for higher productivity
• Better decision-making with a single source of truth

CRM (Customer Relationship Management) focuses on customer interactions (sales, marketing, service), while ERP manages internal operations. Microsoft Sales integrates seamlessly with Dynamics 365 Business Central.

We offer Microsoft Dynamics 365 Business Central.

Yes, our solutions support multiple verticals and can be adapted to your specific needs.

Dynamics 365 Business Central is built on Microsoft Azure, offering multi-layered security to ensure data confidentiality, integrity, and availability.

Please refer to https://www.microsoft.com/en-us/dynamics-365/products/business-central/pricing.

Yes, all modules from Dignet are subscription-based.

Customization costs are estimated after a detailed business process analysis.

Please refer to https://www.microsoft.com/en-us/dynamics-365/products/business-central/pricing.

We do not offer volume-based discounts, but partner discounts are available for trusted partners.

Yes, training is part of our service offering.

Yes, education and support are included in our standard implementation package.

Absolutely. We offer remote training options.

Yes, we provide user manuals and video tutorials.

We offer maintenance support contracts after go-live.

Yes, Business Central offers a wide range of connectors for integration.

Yes, Business Central fully supports API integrations.

We use multiple layers of security to protect your data during integration.

LS Central primarily runs on Microsoft Azure. For on-premises solutions, specifications are available on Microsoft’s website.

Yes, DynamicWeb integrates with global ERP systems and supports full API capabilities.

Microsoft Dynamics 365 Business Central

LS Central

DynamicWeb

Business Intelligence