Support Capabilities


Solution support

DignetSoftware provides support for Microsoft Dynamics NAV 2016 (Version 9.0.45480.0), as well as all the newer updates of that solution version.

Software Escrow

DignetSoftware clients/users are assured by Software Escrow

DignetSoftware Escrow:
Escrow by HanseEscrow Management GmbH, Contract number: CMD 160417, Beginning on: June 6th, 2016.

Service Level Agreement

Support Lifecycle

Releases of DignetSoftware Microsoft Dynamics NAV localization will permanently trace releases of Microsoft Dynamics NAV versions.

NAV Roadmap

Support Knowledge Database/FAQ

1. Which countries are covered by DignetSoftware localization?

DignetSoftware provides support for local regulations of Croatia, Slovenia, Serbia.

2. What is DSL1?

The DSL1.00 is solution from company DignetSoftware and purpose of solution is to enable MS Dynamics to work according to the low and regulation in Croatia, Serbia and Slovenia. DSL1.00 provide local language and VAT regulation and reports needed by government. Target users are all users which use MS Dynamics Nav.
It uses standard data model used by MS Dynamics Nav expanded for reports, and XML ports required by government. In document List of new and changed objects of Dignet-localization there is a detail list of modified and new objects and field solution is using.
Solution is not using any API, web service, and other external components.

3. How long is the support lifecycle?

DignetSoftware provides support for Microsoft Dynamics NAV 2016 (Version 9.0.45480.0), as well as all the newer updates of that solution version.
For more information, you can refer to the Support Lifecycle section.

4. Where can I get materials, instructions?

Dignetsoftware provides learning materials and instructions for using our solutions, which are available for our users upon request.

Support and escalation contacts

Croatia

E-mail: info@dignet.hr
Website: www.dignet.hr
Phone: 00385 1 8890 812

Bosnia and Herzegovina

E-mail: info@dignet.ba
Website: www.dignet.ba
Phone: 00387 66117188

Product roadmap for DignetSoftware Microsoft Dynamics NAV Localization

Releases of DignetSoftware Microsoft Dynamics NAV localization will permanently trace releases of Microsoft Dynamics NAV versions.

NAV Roadmap